Pieces may be returned within [14 days] of delivery, in original condition, unused, with all tags, packaging, delivery notes and dust bags intact. 

To start a return, contact [info@zashadu.com/+234 818 376 2678] with your order number. 

Items that do not meet these requirements will be declined and returned back to the sender.

What is not returnable 

Made to measure pieces, customized or personalized pieces, and any item marked final sale cannot be returned. 

Who covers return shipping 

Customer covers return shipping and Zashadu covers it for incorrect items.

Exchanges 

Exchanges are subject to product availability. We presently offer exchanges in Size or Style & Store credit.  Replaced items will only be dispatched after the returned item has passed our quality control inspection.

Return Process: 

To initiate a return, email us with your reason for return. We will share a Return Merchandise Authorization Number (RMA). Once approved, ensure you return the item in its original condition with all required packaging. Ship the item with a trusted courier service. 

Return Process Timeline:

Replaced items take 5 - 7 business days for processing once it has been received and approved.  

Failed Delivery / Re-delivery Policy:

If a package is returned to us after repeated failed delivery attempts, additional shipping fees may apply for redelivery. 

Note:

Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method as we are not liable for lost items. 

Kindly note that we do not offer refunds at this time.