Refund policy
Shipping
Domestic (Nigeria)
Orders are processed within [1–3 business days]. Delivery within Lagos takes [1–2 business days] after payment; delivery to other states takes [1–3 business days] after payment confirmation. Delivery is handled by DHL Express. We aim to dispatch all orders within 48 hours of purchase. Kindly note that during peak periods (like sales events), delivery times may be slightly extended. Deliveries are made between 9:00am and 5:00pm and a signature is required upon delivery from the recipient. If unavailable, DHL will retain the item and arrange for redelivery.
International (Global)
Orders are processed within [1–3 business days] and delivered by DHL Express within [4 –7 business days] for countries outside Africa. Deliveries within African countries take 3 – 5 business days.
Import duties and taxes are set by the destination country and are the customer's responsibility. We declare full value on all shipments; we do not undervalue customs paperwork.
Timeline:
Delivery timelines provided are estimates and may be subject to delays due to custom processes in the destination country.
Tracking your order:
Once an order has been dispatched, the customer will receive an email with tracking details. This allows monitoring of order while being delivered.
Taxes & Duties:
International orders may be subject to custom duties and import taxes upon arrival in the destination country. These charges are the responsibility of the customer. Unfortunately, we are unable to estimate or influence these fees.
Note:
Once an order (local or International) has been dispatched, the customer will receive a confirmation email containing a tracking number that allows for monitoring of the item. Custom duties and import taxes may apply and are the responsibility of the customer. Zashadu is not responsible for delays caused by customs clearance or unforeseen circumstances.
2. Returns and Exchanges
Pieces may be returned within [14 days] of delivery, in original condition, unused, with all tags, packaging, delivery notes and dust bags intact.
To start a return, contact [info@zashadu.com/+234 818 376 2678] with your order number.
Kindly note that we do not offer refunds at this time. Items that do not meet these requirements will be declined and returned back to the sender.
What is not returnable
Made to measure pieces, customized or personalized pieces, and any item marked final sale cannot be returned.
Who covers return shipping
Customer covers return shipping and Zashadu covers it for incorrect items.
Exchanges
Exchanges are subject to product availability. We presently offer exchanges in Size or Style & Store credit. Replaced items will only be dispatched after the returned item has passed our quality control inspection.
Return Process:
To initiate a return, email us with your reason for return. We will share a Return Merchandise Authorization Number (RMA). Once approved, ensure you return the item in its original condition with all required packaging. Ship the item with a trusted courier service.
Return Process Timeline:
Replaced items take 5 - 7 business days for processing once it has been received and approved.
Failed Delivery / Re-delivery Policy:
If a package is returned to us after repeated failed delivery attempts, additional shiipinf fees may apply for redelivery.
Note:
Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method as we are not liable for lost items.