online orders
An automated email confirmation is sent to your email address once your order has been placed and should be received within 30 minutes of placing your order.
If you do not receive this email, it is likely that it was caught in your spam filter. If you are able to, please check your spam folder. Alternatively, your email address might have been mis-typed. You can check this in 'Edit Account Information' section of your Zashadu Account, if you have set one up.
If a confirmation email has not been received within 24 hours, please call our Customer Services on +(234) 818 376 2678. Please note that this is Monday - Friday 10am - 6pm
Alternatively, please email us at info@zashadu.com
Your delivery address can be changed up until it has been processed by Customer Services. After this we regret we are unable to change a delivery address.
For further enquiries with regard to this please call Customer Services on +(234) 818 376 2678 or email on info@zashadu.com
You can cancel your order up until Customer Services has processed your order.
For further enquiries with regard to this please call Customer Services on +(234) 818 376 2678 or email on info@zashadu.com.
Guarantee
All Zashadu products are guaranteed against defects in workmanship for one year from the date of purchase (this in no way affects your statutory rights). However, in the unlikely event that your Zashadu product does not match up to our exacting standards, we will try our hardest to put matters right. Should any manufacturing fault appear on your Zashadu product within twelve months of purchase, please return it to us with proof of purchase. Where possible we will try to repair it, or if it cannot be repaired, we will replace it for you.
For any damage resulting from normal "wear and tear", an accident, or damage that has occurred outside of our guarantee period, please email our Customer Service team at info@zashadu.com, who will be pleased to provide you with a quote for repair where possible. Please be aware that repairs will take at least 2 weeks.
Your privacy and security are very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with data protection rules. Please read our Privacy Policy for further details.
Yes, shopping with Zashadu online is completely safe and secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products that you may order. Our payment providers, Paystack, are (unknown) compliant.
We accept Visa, Visa Debit, Mastercard, Maestro, American Express cards.
Shipping and Returns
Orders are typically delivered within 5 working days.
If you are ordering products to a country outside the UK, your order will be subject to extended delivery timings due to documentary requirements.
The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery.
If you have any further issues, please contact Customer Services on +(234) 818 376 2678 or email on info@zashadu.com.
You can view your order status online and obtain the information to track your delivery. You can do this any time by logging in to your account.
Your order may have one of three possible statuses; In Processing, Dispatched or Cancelled. However, we can provide additional information at any time by telephone or email.
Unfortunately, we are not able to offer same day delivery as standard. If your order is urgent, however, please contact Customer Services on +(234) 818 376 2678 or email info@zashadu.com.
All order dispatched within Nigeria will be delivered Monday to Friday between 9.00am-5.30pm and will require a signature upon delivery. This however does not apply to Bank Holidays. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, the courier will leave a card for you to contact them and arrange a date for redelivery.
Any change of address will need to be made directly with us.
We always recommend that you provide us with a business address for deliveries, as there is always likely to be someone who can sign on your behalf.
Kindly send an enquiry to our customer service info@zashadu.com or call +(234) 818 376 2678
Unfortunately, we cannot deliver on a specific day.
If your delivery is urgent, please contact Customer Services on +(234) 818 376 2678 or email on info@zashadu.com
Customs or handling charges that may be charged in the destination country are beyond our control and we are unable to accept any responsibility for these.
Any such charges will be required to be settled on receipt of the goods and applies to all shipping destinations outside Nigeria.
All items must be returned within 30 days of delivery in new, unused condition with all original packaging. Any faulty item received should be reported to us within 24 hours of order delivery, with photographs of both the item and external packaging. Items can be returned for a refund or exchange, subject to availability.
We regret we are unable to offer an exchange or refund for items that have been opened and/or used.
Additionally, we regret we are unable to refund shipping costs.
Product Information & Care
Zashadu only produces merchandise using skins from sustainable sources.
We recommend that you store leather away from direct sunlight to prevent the colour fading.
Leather is an organic, natural material so you may find the surface shows some minor variations in colour or even the occasional small natural markings.
Take immediate action if the leather gets wet. Blot with a soft, absorbent cloth and it should be stuffed and left to dry naturally, in a cool dark place. Please be aware that force drying will damage the product as will over stretching.
Account Information
To view your Order History you must create an account on this website before or during the placing of your order. Once the account is logged in, visit the 'My Account' section for order history details.
If you have not created an account with us, you can do so here.
If you have forgotten your password, please click here.
Alternatively click on the 'Forgotten Password' button on the log in screen within 'My Account', and we will send you an email link for resetting the new password.
If you are having problems logging on then please contact Customer Services on +(234) 818 376 2678 or email on info@zashadu.com
When you register for an account you will be able to:
- Track the progress of your orders
- View your order history
- Register for Zashadu’s Newsletter to hear about store news, new products, special offers and other promotional announcements.
Please log in to your account where you will be able to adjust your preferences.
Marketing and Press Enquiries
Please contact our Press office on +(234) 818 376 2678 or email brandmanager@zashadu.com
Miscellaneous
All Zashadu orders arrive in signature Zashadu packaging. During checkout you may add a complimentary gift message to your order which will be printed on an embossed Zashadu gift card.
Please click here for our Terms and Conditions