DELIVERY

Once your package has been dispatched, we will send you a confirmation email with a tracking number, which will enable you to check on the delivery status of your order online.

We ship by DHL.

Please see the details below for worldwide delivery times and prices:

*NOTE: Delivery times may be affected by customs in your country of residence. Please use the information beneath as a guide only.

*There may be a customs and import fee that will be your responsibility to pay and sadly we have no influence over this.

Dispatch

We endeavour  to dispatch orders within 48 hours, although there may be a slight delay during very busy periods, such as our annual sale. Zashadu is not responsible for delays caused by customs clearance.

 

Nigeria Delivery

We offer complimentary DHL Express delivery within Nigeria for orders over N70,000. Orders are dispatched within 2 business days and are normally delivered the next business day between 9am and 5pm. Someone will need to be available to sign for your order, otherwise it will be kept by DHL so that you can rearrange delivery. Please note that there may be a slight delay during the sale period.

 

International Delivery

Delivery within Africa  costs €25, (Except Ghana -€15) via DHL. Delivery to Rest of The World costs €25 via DHL and is subject to duties and taxes, see below. Orders for delivery to Africa  take 3-5 business days, while deliveries to the rest of the world will take up to 7 business days.

 

Tracking

Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.

 

Packaging

All of our bags come packaged in a protective Zashadu dust bag and carrier bag, or presentation boxes.  Small leather goods will arrive in tissue paper and presentation box.

 

Taxes & Duties

If you are ordering for delivery outside Nigeria, we will omit VAT from the price automatically. There may be a customs and import fee imposed by your country that is your responsibility to pay. Unfortunately we have no control over this.

Refund & Exchange

Our online stores offers a selection of one off creations that forms a part of numbered limited edition collections. Items in this group are not eligible for refund. Un-numbered, non-limited edition items may be refunded and/or exchanged within 14 days of purchase, by going through the following steps:

 

  • Obtain a Return Merchandise Authorisation(RMA) number by emailing us with your reason for return.
  • Once your RMA has been obtained, please ensure the goods are in the condition you received it. Package this including the dust bag and delivery note. Please ensure that it is all carefully waterproofed.
  • The cost of returning the product will be your responsibility and your chosen return method, although an online tracking must be included.

 

Please note that bespoke products that have been made to order are not refundable. Exchanged items can only be dispatched after the returned goods have passed a quality control check. Exchanged items are subject to product availability.