Return x Exchange Policy

All products should be returned within 14 days after delivery. 

You are able to return for a different size, style or store credit as we do not issue refunds at this time. 

Returned items must include tags and be properly packed. Items that do not meet these conditions will be refused and returned to the shipper’s address on file. 

Please allow up to 7 business days to process your return upon arriving at our warehouse. 

Sale items are final and cannot be returned or exchanged except if faulty, the wrong size or style was received.

Please note that bespoke or Atelier Zashadu products made to order are not refundable except if faulty.

Exchanged items can only be dispatched after the returned goods have passed a quality control check. 

Exchange items are subject to product availability.

Obtain a Return Merchandise Authorisation(RMA) number by emailing us your reason for return.

Once your RMA has been obtained, please ensure the goods are in the condition you received them. 

Package this including the dust bag and delivery note. Please ensure that it is all carefully waterproofed.

The cost of returning the product will be your responsibility and your chosen return method, although online tracking must be included.